FAQ

Q?What are the standard support services provided with the hardware?
A.

In general, ServerOn provides 3-yr Next Business Day, Business hour 9am-5pm Onsite support warranty program on our hardware.

Q?What support upgrades options are available?
A.

ServerOn provide options for 3-yr 7 x 24, 4-hour Onsite support warranty program as an option to our customers. We also offer extended program where we provide additional 2-yr support warranty program at additional charges.

Q?What geographical coverage is available?
A.

ServerOn provides nationwide coverage for our onsite warranty program. However, on a case-by-case basis, we may evaluate the accessibility of the location to determine if we can confidently meet the on-site requirement. For example, if the location is at a very rural location and access may not be that easy, we may change our on-site commitment.

Q?Can ServerOn provide 4-hour resolution support option?
A.

This will be done on a case-by-case basis at additional charges. We will evaluate based on site accessibility, platform design, and skills available at customer site. The 4-hour resolution would be centered on hardware only and does not cover things like restoring Operating Systems, Applications, and etc.

Q?Can ServerOn customize the support levels?
A.

Yes, we can customize but we evaluate on a case-by-case basis. Please discuss with our Sales Person on your requirements so we can evaluate and provide a quotation. Alternatively, you may email to sales@serveron.com.my or support@serveron.com.my for more information.